ServiceNow incident and workflow records including ticket ID, assigned user, approval state, resolution notes, and timestamp.
The human review context fields in every SYEN Comply evidence record are populated with ServiceNow workflow data, capturing who reviewed the AI decision, what their determination was, and how long the review took.
Create a ServiceNow integration user with read access to incident and approval tables.
Add your ServiceNow instance URL and integration user credentials to your SYEN Comply configuration.
Map your ServiceNow workflow table names to the human review fields in the SYEN Comply schema.